GLOTELHO E-COMMERCE

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Return Policy

At Glotelho, your satisfaction is our priority. If a product does not meet your expectations, we have implemented a simple and efficient return process.

1. General Conditions

  • Return deadline: You have 7 business days from the date of delivery to return an item.
  • Product condition: Items must be returned in their original condition, including all accessories, the invoice, and in intact packaging.

2. Return procedure

  • Contact Customer Service: Send a message via WhatsApp at 650311111 to confirm the eligibility of your return.
  • Drop off the item: Bring the product to one of our branches if you were delivered to an agency.
  • Verification: All returned items will undergo a verification process to ensure they meet our return conditions.

3. Accepted Reasons for Return

  • Manufacturing defect
  • Missing component
  • Non-compliance with the website description
  • Counterfeit product

4. Items not eligible for Return

  • Underwear (boxers, swimsuits, etc.)
  • Sex Toys
  • Beauty, Cosmetic, and Hygiene Products
  • Food and Consumables (cigars, beverages, etc.)
  • Phone Accessories (screen protectors, cases, covers, etc.)
  • Electronic Accessories (earphones, chargers, headphones, etc.)

5. Processing Timeframes

  • Replacement: Processed within 1 to 3 days after verification. If the replacement is not completed within this timeframe, contact customer service at 230 507300.
  • Refund: Processed within 3 to 5 days via Orange Money or MTN Mobile Money. If you do not receive the refund within this timeframe, please contact us via WhatsApp or phone.

6. Warranty

  • Most of our products are covered by a warranty. Please check the details of your order to know the warranty period of your item.

7. Important Points

  • Returns will not be accepted beyond 7 business days after delivery.
  • If the issue results from misuse or if the return conditions are not met, the return will be refused.

For any additional questions, feel free to contact our customer service via WhatsApp at 650311111 or by phone at 230 507300.

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